> For the complete documentation index, see [llms.txt](https://docs.avis.xyz/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.avis.xyz/guide/faq.md).

# FAQ

## AVIS General

**Is there a limit on the number of requests?**\
Yes. Each account has a limit on the number of concurrent requests processed through the AVIS Gateway. This limit increases as you use the service more or add more credit. If you require higher limits for large-scale needs, please contact the Enterprise team.

**Am I charged for failed requests?**\
If the error stems from the model's infrastructure (system error), you will not be charged. If the error is due to invalid input data and the model has processed a portion of it before detecting the error, that request may still be charged accordingly.

**Does my credit expire?**\
Purchased credit typically has a specific expiration date from the date of top-up. Promotional credit or voucher codes have their own specific durations, depending on the program. You can check your balance and expiration date in your account management page.

**Am I charged for the model's start-up time (cold start)?**\
No. You are only charged for the actual processing time (inference), not the time taken to load or start the model.

**What happens if my account runs out of credit?**\
When the balance drops below the minimum level, the account will be temporarily locked, and requests through the Gateway will be rejected until you add more credit. Enterprise customers using invoice-based payment methods are not automatically locked.

**How long are files (images/video/audio) generated by the model stored?**\
Output files are stored temporarily on AVIS infrastructure for a specific period. You should download and store them separately if you need to keep them long-term.

**Can I use AI-generated content for commercial purposes?**\
It depends on each model in the AVIS Gateway catalogue — each model has its own terms of use from the provider. You should check the licensing information for each specific model before using it for commercial purposes.

**Can I publish my application to the AVIS App Store?**\
Yes. You can build applications using AVIS Gateway and then publish them to the App Store to reach real users through the AVIS distribution network.

**How does the 10% Platform Fee (Enterprise) apply?**\
AVIS only charges a transparent 10% platform fee, with no hidden surcharges or setup fees. AVIS only benefits when your product grows.

**Does AVIS support invoice-based payment or volume-based discounts?**\
Yes, for customers with large usage needs. Please contact the Enterprise/Ecosystem team to discuss a suitable package.

**Why was my request rejected due to content policy violations?**\
Some models in the Gateway apply automatic content filters. If a request is flagged for violation, the system will refuse to process it, and you cannot retry with the same content.

**What should I do if I have trouble logging in?**\
If you log in via email/Google and do not receive the verification code or encounter an error, please check the email linked to that account or contact <hi@avis.xyz> for support.

***

## AVIS Referral Program

**What is the AVIS Referral Program?**\
This is a program for introducing new users to AVIS. The referrer (Inviter) shares their unique referral code; the invited user (Invitee) joins using that code and makes a valid top-up to generate a commission for the referrer.

**What conditions must I meet to earn commissions?**\
The invited user (invitee) must make a minimum top-up of $10 to be counted as a valid transaction for the reward program.

**Where does the commission come from?**\
AVIS Revenue is equal to 10% of the user's spending (Platform Fee). The total budget for the referral program is 45% of AVIS Revenue.

**Is my own top-up eligible for a commission?**\
No. Top-up transactions made by the holder of the referral code (the account owner) do not earn a commission for the account owner themselves.

**How many phases are there for commission rates?**\
There are 2 phases. Phase 1 applies a fixed commission rate when the program is newly launched. Phase 2 applies tiered commission rates, based on the total referral spending volume over 30 days.

**How are the tiers in Phase 2 divided?**

| Tier     | Total Spending (30 days, $ unit) | Reward Rate |
| -------- | -------------------------------- | ----------- |
| Bronze   | ≤ 50                             | 5%          |
| Silver   | 51 – 4,999                       | 15%         |
| Gold     | 5,000 – 9,999                    | 25%         |
| Platinum | 10,000 – 19,999                  | 30%         |
| Diamond  | > 60,000                         | 35%         |

**What do I need to do before withdrawing commission money?**\
You must complete identity verification (eKYC) before the system can process your withdrawal request.

**What currency is the commission balance displayed in, and how is it converted when withdrawing?**\
The balance is displayed in USD. When withdrawing, the balance will be converted to VND at current exchange rate\*

\*Exchange Rate: pulled live from Vietcombank's public rate feed (USD - Sell) collected at Vietcombank exchange rate XML. Data is refreshed every 10 minutes.

**What is the minimum withdrawal amount, and how many times can I withdraw?**\
The minimum withdrawal amount is 200,000 VND. You can withdraw a maximum of once per week, and this limit is reset every Monday.

**How long do I have to wait after submitting a withdrawal request?**\
Processing and payment by the Finance department takes 3–5 business days, excluding Saturdays and Sundays.

**Is the money I receive subject to tax deduction?**\
Yes. Personal income tax is deducted directly from the Gross amount displayed on the system: 10% for Vietnamese citizens with verified ID/Citizen Identity cards, and 20% for non-Vietnamese citizens (without domestic verified identification documents).

**What are the steps in the withdrawal process?**\
The user submits a withdrawal request → The Finance department verifies → Payment is made to the user's registered account.


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